Refund & Returns Policy

At BuyBox.pk, we are committed to providing high-quality products and a smooth shopping experience. If you are not satisfied with your purchase, please review our Refund & Returns Policy below.

1. Return Eligibility

You may request a return if:

  • The item received is damaged, defective, or incorrect
  • The item is unused, unopened, and in original packaging
  • The return request is submitted within 7 days of delivery

BuyBox.pk reserves the right to reject returns that do not meet these conditions.

2. Non-Returnable Items

  • Personal care items (if opened or used)
  • Customized or made-to-order products
  • Clearance or sale items (unless defective)
  • Digital products or services

3. How to Request a Return

  1. Contact us via email or WhatsApp
  2. Provide your order number and reason for return
  3. Share clear photos or videos (required for damaged/incorrect items)

Our support team will respond within 24–48 hours.

4. Return Process

  • Once approved, we will provide return instructions
  • In eligible cases, pickup may be arranged
  • Customers must ensure the product is properly packed to avoid damage during transit

5. Refund Policy

  • Refunds are processed after the returned item is received and inspected
  • Approved refunds will be completed within 5–7 business days

Refund Methods:

  • Bank transfer
  • JazzCash / EasyPaisa
  • Store credit (optional)

6. Shipping Charges

  • Original shipping charges are non-refundable
  • Return shipping:
    • Covered by BuyBox.pk (if item is defective or incorrect)
    • Paid by customer (for change of mind)

7. Order Cancellation

  • Orders can be cancelled before dispatch only
  • After dispatch, cancellation is not possible (return policy will apply)

8. Contact Us

For any queries, feel free to contact us:

📧 Email: support@buybox.pk
📱 WhatsApp: 92 346 4411163

9. Policy Updates

BuyBox.pk reserves the right to update or modify this policy at any time without prior notice.